Frequently Asked Questions (FAQ)
Shipping & Return
If you discover an incorrect address after making a purchase, we recommend reaching out to the courier company directly once you have your tracking information. They will be able to assist with options like intercepting the package, rerouting it, or arranging for a pickup.
While we do not provide refunds for address errors, we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team at Whatsapp (+65 9890 2336) or email to firstname.lastname@example.org
*Kindly note that Wellness Premium disclaims any responsibility for shipments to addresses that were incorrectly entered during the checkout process.
If you are interested in placing an order from a country other than Brunei or Singapore, please contact our Customer Support Team for assistance in making special shipping arrangements. Reach out to us via WhatsApp at (+65 9890 2336) or email us at email@example.com.
Our dedicated team is here to assist you. We will promptly assess the situation and, if necessary, arrange for a replacement. Please refrain from discarding the product unless we explicitly instruct you otherwise.
1 - 3 business days
To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email.
*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.
1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.
If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to firstname.lastname@example.org for further assistance.
Prior to purchasing/consuming/applying any WELLOUS and AFYAA products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.
When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to email@example.com immediately.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.
Orders & Payment
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Wellness Premium will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.
But we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to firstname.lastname@example.org.
Orders placed over the weekend will be processed the following working week.
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.
Credit Card, Debit Card through Payment Gateway
Cash On Delivery
Upon checkout, you may click on shipping method and choose ‘‘Cash On Delivery (Free Shipping)’’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.
In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Wellness Premium has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined.
You may opt for other payment options as well or contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to email@example.com for further assistance.
2. Add your desired item(s) into the cart.
3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.
4. Click on ‘Add To Cart’ and your order summary will appear for your review.
5. At ‘Checkout’, fill in your details and Payment Option (PayPal, Stripe, E-Wallet or Cash On Delivery) then click on ‘Confirm Your Order’ to proceed with the payment.
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.