Frequently Asked Questions (FAQ)
Shipping & Return
Once your order has been shipped, you will receive a tracking number via Shipment Notification email. To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.
Wellness Premium diligently delivers your orders to the address provided, following your precise shipping instructions. Hence, ensuring the accuracy of the shipping address is solely the responsibility of the customer. To ensure a smooth delivery process, we kindly ask you to carefully review and confirm the accuracy and completeness of your shipping address before finalizing your order.
If you discover an incorrect address after making a purchase, we recommend reaching out to the courier company directly once you have your tracking information. They will be able to assist with options like intercepting the package, rerouting it, or arranging for a pickup.
While we do not provide refunds for address errors, we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team at Whatsapp (+65 9890 2336) or email to enquiry@wellnesspremium.store
*Kindly note that Wellness Premium disclaims any responsibility for shipments to addresses that were incorrectly entered during the checkout process.
If you discover an incorrect address after making a purchase, we recommend reaching out to the courier company directly once you have your tracking information. They will be able to assist with options like intercepting the package, rerouting it, or arranging for a pickup.
While we do not provide refunds for address errors, we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team at Whatsapp (+65 9890 2336) or email to enquiry@wellnesspremium.store
*Kindly note that Wellness Premium disclaims any responsibility for shipments to addresses that were incorrectly entered during the checkout process.
At Wellness Premium, we exclusively ship to Brunei and Singapore. All orders are dispatched directly from our warehouses in Singapore and Brunei. You can shop with confidence, knowing that there will be no customs taxes or duties for deliveries within these two countries.
If you are interested in placing an order from a country other than Brunei or Singapore, please contact our Customer Support Team for assistance in making special shipping arrangements. Reach out to us via WhatsApp at (+65 9890 2336) or email us at enquiry@wellnesspremium.store.
If you are interested in placing an order from a country other than Brunei or Singapore, please contact our Customer Support Team for assistance in making special shipping arrangements. Reach out to us via WhatsApp at (+65 9890 2336) or email us at enquiry@wellnesspremium.store.
At Wellness Premium, we do not offer refunds once an order has been placed. However, if you encounter any issues with the item you've received, please don't hesitate to get in touch with us. You can reach us via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store.
Our dedicated team is here to assist you. We will promptly assess the situation and, if necessary, arrange for a replacement. Please refrain from discarding the product unless we explicitly instruct you otherwise.
Our dedicated team is here to assist you. We will promptly assess the situation and, if necessary, arrange for a replacement. Please refrain from discarding the product unless we explicitly instruct you otherwise.
For local shipping, shipping will take approximately:
1 - 3 business days
To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email.
*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.
1 - 3 business days
To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email.
*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.
If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:
1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.
If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store for further assistance.
1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.
If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store for further assistance.
Wellness Premium is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package.
Prior to purchasing/consuming/applying any WELLOUS and AFYAA products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.
Prior to purchasing/consuming/applying any WELLOUS and AFYAA products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.
We will arrange for replacement, should you receive damaged or incorrect item(s).
When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store immediately.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.
When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store immediately.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.
Orders & Payment
If your discount code isn’t working, be sure to check for any misspelling and expiration date. If you are still experiencing issues with a valid code, please contact our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store for further assistance.
No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to enquiry@wellnesspremium.store.
Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier.
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Wellness Premium will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.
But we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to enquiry@wellnesspremium.store.
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Wellness Premium will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.
But we genuinely want to help you resolve any issues that may arise. If you need further assistance or have any questions, please don't hesitate to contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to enquiry@wellnesspremium.store.
We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store banners. We also offer tier discounts. So, the more you buy, the less you pay!
All orders are processed on business days: Monday - Saturday, excluding Public Holidays.
Orders placed over the weekend will be processed the following working week.
Orders placed over the weekend will be processed the following working week.
To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.
We accept the following payment options:
Credit Card, Debit Card through Payment Gateway
• Paypal
• Stripe
E-Wallets
• PayNow
Cash On Delivery
Credit Card, Debit Card through Payment Gateway
• Paypal
• Stripe
E-Wallets
• PayNow
Cash On Delivery
Yes. Cash on delivery is available
Upon checkout, you may click on shipping method and choose ‘‘Cash On Delivery (Free Shipping)’’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.
Upon checkout, you may click on shipping method and choose ‘‘Cash On Delivery (Free Shipping)’’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.
The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc.
In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Wellness Premium has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined.
You may opt for other payment options as well or contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to enquiry@wellnesspremium.store for further assistance.
In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Wellness Premium has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined.
You may opt for other payment options as well or contact our Customer Support Team via WhatsApp (+65 9890 2336) or send an email to enquiry@wellnesspremium.store for further assistance.
1. Go to our official store here.
2. Add your desired item(s) into the cart.
3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.
4. Click on ‘Add To Cart’ and your order summary will appear for your review.
5. At ‘Checkout’, fill in your details and Payment Option (PayPal, Stripe, E-Wallet or Cash On Delivery) then click on ‘Confirm Your Order’ to proceed with the payment.
Successful Orders:
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.
Unsuccessful Orders:
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.
2. Add your desired item(s) into the cart.
3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.
4. Click on ‘Add To Cart’ and your order summary will appear for your review.
5. At ‘Checkout’, fill in your details and Payment Option (PayPal, Stripe, E-Wallet or Cash On Delivery) then click on ‘Confirm Your Order’ to proceed with the payment.
Successful Orders:
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.
Unsuccessful Orders:
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.
You may contact our Customer Service Team directly via WhatsApp (+65 9890 2336), they will assist you from there.